Innovative technologies and shifts in consumer behaviour drive the change of the global economy. Logistics providers also need to adapt to the changing operating environment. Kuehne + Nagel is well positioned to address this transformational process. The company has always played a pioneering role in the use of technology and automation in logistics. Early identification of trends and developments is one of its strengths, especially in technology. With its new strategic programme KN+ NextGen it has once again proven to be an early mover. “Leading the Transformation” is Kuehne + Nagel’s ambition for its strategic programme, based on the claim to take a pro-active role in shaping these changes. The programme extends the company’s focus from the supply chain to the value chain. As a consequence, Kuehne + Nagel is aligning each individual business unit to reflect these requirements.
There are three dimensions to the strategic programme: customers, technology and people. In a fast changing environment it is particularly important to understand and anticipate customers’ needs and expectations at an early stage to be able to develop customised solutions. Therefore, the company is increasing the focus on customers’ perspectives as it develops new products, processes and tools. Kuehne + Nagel has been using industry-leading technology systems. By constantly improving these systems and introducing new technologies, the company is driving the digital transformation. eTouch solutions, quasi-automated services for standard shipments, and the use of big data and predictive analytics are in the focus. The almost 76,000 highly qualified Kuehne + Nagel employees will play a decisive role in the implementation of the strategic programme as they are the ones whose passion will shape the transformation.